Community Support Worker (CSW), Doncare Information and Emergency Relief Program
Contact Name: Barbara Zeller, Manager, Information and Emergency Relief
Contact Phone: 9841 4215
Contact Email: firstname.lastname@example.org
Vacancy number VV10047 No current vacancies
Name of position Community Information Worker (CIW)
Agency type Emergency management
Volunteering activities type Material relief, Providing info/guiding visitors, Emergency/safety/rescue
What's on offer Do you want to help people in your community help themselves? As a CSW, you provide access to information, support, referrals and material and/or financial assistance
Location of role Doncare, Doncaster East
Agency profile Doncare provides support to families, the aged, youth and disadvantaged in the City of Manningham and surrounds. Doncare works collaboratively with other local service providers to assist as many people as possible within our community
Volunteer duties Interview clients in a confidential and respectful environment to allow for careful consideration of each person's particular issues.
Offer support to individuals and families of Manningham through financial assistance including food vouchers, assistance with prescriptions, a contribution towards utility accounts, Telstra vouchers, travel assistance and referrals for clothing and furniture.
Document the assistance provided to meet statistical and accountability requirements
Volunteer skills/qualities The position requires good customer service skills, basic computer literacy and a compassionate, non-judgemental attitude.
Times and days Usually one morning or afternoon shift weekly, 9.00am-100pm or 1.00pm to 5.00pm
Recruitment process Interview, followed by screening
Training and support provided CIWs work in a supportive team environment, with trained Doncare managers always available.
CSWs must complete the training course CHCCS6B Assess and Deliver Services to Clients with Complex Needs, or equivalent, before being rostered to interview clients on a regular basis. This module is part of the nationally recognised Community Services Training Package.
Police check required Yes
Working With Children Card required Yes
More information More information will be provided when the next intake of CSWs occurs - expected in 2012. Please contact the Manager, Information and Emergency Relief if you want to be placed on a waiting list.